Service Advisor

Guildford, Surrey
The Solution Auto

Service Advisor, Surrey

Our client, a well established family owned franchised dealer in Surrey, is looking to recruit an experienced Service Advisor.

Salary: 33,600 Basic 38,000 OTE Uncapped

Working Hours/Days: 45 hrs per week
Mon – Fri – 8.30am to 6pm 1 in 4 Saturday mornings paid time and half

About You:

• As a Service Advisor you will the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary,
• Dealing with customers’ requirements for service and repair work in an efficient and courteous manner.
• To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.
• To raise job cards in line with manufacturer standards
• To receive completed job cards and inform the customer of the expected completion time and cost involved
• To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
• Deliver exceptional levels of customer service
• You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
• You will have experience in the role, ideally within a franchised car dealership

Benefits:

• Company events
• Company pension
• CBS Car Scheme
• Staff Discount
• 22 Days Holiday, Birthdays given as additional day off + Bank Holidays

Do you have exceptional customer skills or experience in a customer service advisor role?

If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you’ll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission