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Service Advisor

Peterborough, Cambridgeshire
ACS Automotive Recruitment

Service Advisor

£30,400 Basic Salary
Rising to £31,800 Upon Accreditation + Uncapped Bonus
Peterborough

Permanent / Full Time

Working Hours: Monday to Friday, 8:00am 6:00pm
1 in 4 Saturday Mornings (Rota)

Customer-Focused Service Advisor Required

Our client, a successful main dealership in Peterborough, is looking to recruit a professional and customer-focused Service Advisor to join their busy Aftersales team.

This is an excellent opportunity for someone who enjoys dealing with customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. Whether you already have motor trade experience or come from a strong customer service background, this role offers excellent training, progression and earning potential.

Duties & Responsibilities

  • Acting as the main point of contact for customers visiting the Service Department
  • Booking vehicles in for servicing, maintenance and repair work
  • Keeping customers updated throughout the repair process
  • Liaising closely with Workshop Controllers and Technicians
  • Preparing estimates and explaining repair requirements
  • Upselling additional products, services and repairs where appropriate
  • Managing customer queries and ensuring a first-class customer experience
  • Ensuring all documentation and job records are accurately maintained
  • Helping the department achieve customer satisfaction and performance targets

Your Background & Skills

  • Previous customer-facing experience is essential
  • Motor trade or Service Advisor experience is preferred
  • Excellent communication and interpersonal skills
  • Strong organisational and administrative abilities
  • Ability to work efficiently in a busy, fast-paced environment
  • Professional, confident and customer-focused approach
  • Good IT and system skills
  • Full UK Driving Licence preferred

What’s on Offer?

  • £30,400 basic salary
  • Increase to £31,800 upon successful accreditation
  • Uncapped bonus scheme
  • Main dealer training and development
  • Excellent career progression opportunities
  • Supportive and professional working environment
  • Stable, long-term career with a successful dealership group

This is a fantastic opportunity for an ambitious Service Advisor or customer service professional looking to develop their career within a busy and rewarding dealership environment.

Apply today to find out more.

Job Overview