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Service Advisor – Automotive

Milton, Cambridgeshire
EMG Motor Group

Service Advisor Automotive (Kia & Mazda)
Full Time Permanent
Location: EMG Cambridge
Salary: £33,000 OTE per annum (negotiable depending on experience)

Grainger Motor Group is proud to have been certified as a Great Place to Work for 2025 and we re excited to be expanding our talented team at EMG Cambridge, home to both our Kia and Mazda dealerships, who will be one of the first dealerships looking after EV vans as well our retail customers.
With Kia s first electric vans arriving at our branch soon, this is an exciting opportunity to be part of a forward-thinking and growing dealership.

Why work for us?

  • Friendly, modern work environment
  • Competitive pay + training
  • Staff Discount
  • Well being support
  • Staff events
  • Career progression in a trusted dealer group
  • Deliver great service, build real customer relationships
  • Open door policy

What You ll Be Doing

  • Welcoming customers and managing their service journey with a friendly, customer-first approach.
  • Creating clear and accurate job cards and invoices, ensuring transparency at all times.
  • Working closely with the workshop controller, parts team, and service manager to deliver smooth, high-quality service experiences.
  • Updating vehicle details, service history, and managing requests via 1Link to maintain accurate records.
  • Liaising confidently with leasing companies and retail customers to gain work approvals.
  • Identifying upsell opportunities that benefit both the customer and the department.
  • Spotting areas for improvement to help us continuously enhance our service standards.

What We re Looking For

  • Strong IT skills, with the ability to learn new systems quickly.
  • A proactive, solutions-focused mindset.
  • Genuine passion for customer service and relationship-building.
  • Experience selling or promoting additional services in a service environment.
  • Excellent communication skills, both written and verbal.
  • Previous experience as a Service Advisor or in a similar customer-facing automotive role.
  • A positive, self-motivated attitude and the ability to thrive in a busy dealership environment.
  • A full UK driving license. (Essential)

If you are interested in learning more about this position, then please apply now.

Job Overview