Service Desk Engineer

Bridgend, Mid Glamorgan
Exponential-e

Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Shifts: 07:00-00:00 Mon-Sun (2 x 07:00-19:00, 2 x 12:00-00:00, 4 on 4 off)

Your new role:

• Provide the primary point of contact for Exponential-e Customers to record all issues and requests
• Provide controlled triage to manage all contacts to the Service Desk to maximise the information capture at first contact
• Provide 1st Line support to Exponential-e Customers to resolve any issues at first contact where appropriate

What you ll need to succeed:

• Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level
• Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network
• Experience in using ITIL based ticketing system (ITIL foundation preferred)

What we offer:

• Career progression opportunities
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave
• Range of employee initiatives on offer including the green team, employee forum, women s network and culture club