STARS, FOH Barrow Part Time

Barrow-in-furness, Cumbria
SECURITAS SECURITY SERVICES

We have a fantastic and exciting opportunity, currently recruiting Front Of House receptionist to join our STARS team. Working for one of our high-profile clients in Barrow.

STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

• Monday – Friday
• Occasional Saturdays (on rotation)
• Shifts starting from 07.00am- 1pm/ 1pm-7pm
• Contracts available from 30-36 hours per week.

Contract start date:- December 2024

About the Role

Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer’s people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises.

We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients.

Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: services/on-site/stars/

Responsibilities

-Meet and greet all staff, visitors and contractors in a professional and personable manner

-Deliver a consistently high-end customer focused experience

-Embody a high-performance approach and encourage colleagues to do the same

-Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard

-Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work

-Assist in emergency situations

-Provide timely and accurate information

-Respond appropriately to varying and fast changing priorities

-Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)

-Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office.
• Polite and proactive
• Punctual and trustworthy
• Able to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on
• 5-Year checkable work history
• SC clearance (we will assist to gain)
• SIA licence (course provided, 6 days)