Providing 8,000 affordable homes across north and east London, Newlon Housing Trust is a fast-growing and award-winning charitable housing association. Our residents are at the heart of everything we do and we are committed to delivering high quality services to meet their needs.

Working as part of our Helpdesk team, you will provide vital day-to-day support to departmental customers, ensuring any issues they have are resolved efficiently and any matters that need to be are escalated to the Infrastructure Analyst. You will also have the opportunity to work with the Infrastructure Analyst on projects and assist in resolving complex server-side issues.

With a strong customer focus and excellent communication skills, you will have worked in a similar support role and will have relevant 1 st / 2 nd line Helpdesk Support experience. Good understanding of PC Hardware and software is also essential, along with good TCP/ IP networking skills and knowledge of Citrix, VMware, Windows Server, SharePoint, and Active Directory environments.

In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi-time scheme. You'll be working at our purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale.

Assessment Date: Between Wednesday 28 th February and Monday 4 th March 2024.

Interview Date: w/ c 11 th March 2024.

Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer.

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