Minworth, Birmingham Hozelock


Hozelock s horticultural expertise coupled with its continual innovation aims to help as many people as possible get the most out of gardening. Our first product was the world s first plastic hose connector the Hoze-Lock! Today, we are a global garden equipment manufacturer with our head office in Birmingham (UK). Designed by gardeners for gardeners and with a 60-year heritage, Hozelock engineers and manufactures 85% of its products in the UK and France. From garden watering, garden pressure sprayers and plant protection to Hozelock Cyprio pond equipment and Hozelock Pure for natural gardening and alternatives to chemicals Hozelock is not only Britain s leading watering expert, it is one of the its most loved gardening brands continually updating a comprehensive range of products. A previous winner of the Queen s Award for export, Hozelock sells its products and services in more than 60 countries.

Role Purpose:

The primary responsibility of the Sales Administration co-ordinator is to support the Sales Administration Manager in delivering a smooth and efficient process from Customer orders through to delivery on time and in full against the Customer requirements. This will include receiving the order through telephone, email, EDI inputting into the system, in line with our processes and controls, validate the orders and releases and liaising with Sales to ensure we optimise Customer satisfaction, in line with our capabilities and controls. Key focus will be on maintaining and delivering a high level of COTIF and managing any queries or issues that may arise.

Key Responsibilities:

  • Receive Customer orders through telephone, email or EDI and process accordingly in line with our set processes and procedures.
  • Support and maintain secondary National EDI groups.
  • Support our EDI processing as required.
  • Handle any Customer enquiries and resolve any problems that might arise in an effective and efficient manner.Manage and agree workload priorities in line with the Sales Administration Manager
  • Validate and release orders in line with the correct processes and procedures.
  • Ensure document filing is completed in a timely and efficient manner and in line with our requirements for transparency of order placing.
  • Issue pro-forma invoices where and when required.
  • Liaise with the Planning function (including Factory and Warehouse where required) on issues regarding availability and delivery to the Customer.
  • Co-ordinate and respond to all correspondence for orders and shipments in a timely and efficient manner.
  • Where and when required, supply delivery information and deal with carriers enquiries on Customer requirements.
  • Manage all point-of-sale orders received in a timely and efficient manner.
  • Obtain credit approvals from wholesalers where required to ensure no delays in processing orders.Co-ordinate stock allocation with DC to maintain high level of COTIF performance.
  • Complete Goal Deployment activities in line with the overall Business goals.
  • Oversee training requirements for all current and new staff to ensure alignment to processes and approach.
  • Contribute to the Continuous Improvement culture of both the department and the overall business.Support the Sales and Administration Manager in developing and implementing the tools and KPI s to demonstrate the overall performance of the Department and alignment to driving our optimum COTIF and Inventory performance.Support the Sales and Administration Manager in developing the systems and processes within the Department to optimise our efficiencies and deliverables within the team.

Specific Functional Capabilities:

  • Ideally with a strong Commercial export background
  • Experience of a Sales Administration background and working within a small and efficient team.
  • IT literate Word, Exel, Powerpoint, etc.
  • Numerate, with good accuracy and attention to detail
  • Ability to supervise, influence and develop others.
  • Extremely high levels of courtesy.
  • Must be able to operate calmly when managing a heavy workload.
  • Must be self disciplined to work to tight deadlines and within set processes and procedures.
  • Persuasive, Self-motivated, organised.
  • Good team player.
  • Good verbal and written communicator (develop plans and overviews)
  • Capable to work under limited supervision.
  • Work effectively with other Departments to achieve a good result for the business as a whole.
  • Must be willing to work extra hours in season to manage fluctuation, seasonal Customer demand where required.


  • Clear track record of Sales Administration, or other service processes performance

New Things Will Always Update Regularly