Trials and Funding Administrator

Malvern, Worcestershire
Get Staffed Online Recruitment Limited

Join our client as a Trials and Funding Administrator!

Are you a passionate Trials and Funding Administrator looking to make a real impact by giving a voice to those without speech? Our client is looking for a dedicated individual like you to join their team and contribute to enhancing the lives of people with disabilities.

Your Impact:

As their Trials and Funding Administrator, you will:

• Qualify, assess, and triage all incoming trial requests.
• Liaise with AT Specialists for pre-qualification when necessary (e.g., new or uncertain clients).
• Send triage emails for various product requests (e.g., Windows vs iPad).
• Allocate trials independently or in coordination with AT Specialist schedules.
• Book face-to-face or virtual set-ups in collaboration with the Sales Coordinator and teams’ diaries.
• Ensure all correspondence is accurately tracked in the CRM using the correct process.
• Continued support to clients where needed, including funding guidance and signposting.
• Maintain professional email and phone communication standards.
• Assist with booking and monitor client collections, updating records daily.
• Work closely with the Trials Coordinator to align device availability with upcoming schedules.
• Conduct quarterly stock takes with the Trials Coordinator, assisting with stock returns and allocations.
• Provide cover for the Trials Coordinator during annual leave (training will be provided).
• Answering customer calls to the main phoneline, redirecting to other teams where necessary, and covering other teams extensions when needed.
• Monitor shared email mailboxes and voicemails.
• Work closely with the AT Specialists on industry knowledge, creating shared resources, and supporting funding enquiries.
• Maintain internal knowledge base for UK and Ireland funding sources.
• Support coordinating internal events for the UK and Ireland Sales and Marketing teams.

Essential Qualifications/skills/experience:

• Exceptional multitasking and organisational skills.
• Strong teamwork and collaboration across departments.
• Ability to perform under pressure and manage high-priority cases.
• Proactive in identifying and suggesting process improvements.
• Professional email etiquette and confident phone manner.
• Use of Microsoft suite is essential.
• Quick thinking and adaptability in dynamic situations.

About Our Client

They are proud to be at the forefront of assistive communication technology. Their innovative products are used globally by individuals with diverse needs. Their values – passionate, caring, empowering, achieving together, and enabling change – resonate in everything they do.

Our Client s Inclusive Culture

They believe in giving everyone a voice. Joining them means joining a diverse team that values collaboration and supports a community that relies on their technology for effective communication.

Our Client s Commitment to Sustainability

They not only innovate but also prioritise sustainability. They aim to minimise their carbon footprint and promote a greener world through sustainable solutions. By joining them, you’ll contribute to shaping a more inclusive society while actively supporting their sustainability efforts.

Our Client s D&I Commitments

They prioritise diversity and inclusivity in their work environment. Here’s how they do it:

• Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
• Their recruitment practices are inclusive and barrier-free, with adjustments available during the application process and throughout your career with them.
• They believe in adding to their culture, not just fitting in. Their diverse team combines unique talents to create products that reflect the diversity of their users and customers.

Rewards and Benefits

Discover a world of rewards and benefits tailored to your wellbeing. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.

Ready to Make a Difference?

Join them and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.

Agencies

Please respect that at this current time, they wish to try and recruit directly from the market rather than engage support from an agency.