User Researcher – Permanent Part Time

Mercator Digital

Team Mercator

It’s an exciting time to be part of Mercator Digital, we’re opening new offices, recruiting, growing and developing. We have won high profile bids and delivered digital transformation that has hugely impacted people’s lives. But we’re more than just about the work, we really are a team. It doesn’t matter what your role is, everyone’s opinion counts – and we encourage new ideas and discussion. We have loads of social events too so everyone can get to know the wider Mercator team – and have some fun along the way.

As a User Researcher you will:

• Work with Service/Product Managers to devise appropriate research strategies to generate focused insights to inform service development
• Plan, design and conduct in-house research to test new service ideas (including user requirement gathering, early stage concept and prototype testing, guerrilla research and usability testing sessions)
• Design, script and analyse quantitative surveys
• Manage qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
• Present findings, recommendations and customer insights to senior decision makers
• Manage day-to-day operations with usability and market research partners, with accountability for schedules, value for money and deliverables
• Deliver a consistent user experience across a broad range of digital products and services
• Contribute to the continuous development and enhancement of products and services
• Mentor and/or line manage Junior User Researchers where necessary
• Participate in the wider user research community (outside of Mercator), building relationships with other User Researchers and identifying best practices that we can adopt

*Applicants must have the right to work in the UK and the ability to pass BPSS vetting