Visitor Engagement Assistant

Adecco

Visitor Engagement Assistant

Location: SW1 – full time on-site
Contract Type/Length: Temporary 4 months with a possible extension
Hourly Rate: 14
Shifts: 8 hour shifts, primarily Monday to Friday (between 08:30-10:30 start times)

Are you passionate about democracy and eager to engage with the public. Our client is seeking enthusiastic and dynamic Visitor Engagement Assistants (VEAs) to enhance the Visitor Experience Team. In this role, you will be at the forefront of welcoming visitors, delivering engaging tours, and opening the doors to the public.

Key Responsibilities:

• Welcome and interact with visitors, providing a friendly and informative experience.
• Deliver engaging tours and talks, adapting your presentation style to suit various audience needs.
• Collaborate with the Visitor Experience Team to ensure a welcoming atmosphere for all.
• Respond to visitor inquiries and provide excellent customer service, upholding principles of equality, diversity, and inclusion.
• Participate in training and development opportunities to enhance your knowledge and skills.

We are in search of individuals who possess:

• Excellent Communication Skills: You should be adept at delivering engaging presentations and adjusting your content based on the audience.
• Customer Service Orientation: A clear understanding of what constitutes excellent customer service, with the ability to meet diverse audience needs.
• Collaborative Spirit: A team player who thrives in a pressured environment and is willing to support colleagues.
• Flexibility: The capability to prioritise tasks and adapt to changing circumstances with sound judgement.
• Self-Motivation: An independent worker who is proactive and eager to develop expertise in the role.

Join us in making a difference and enriching the visitor experience at the UK Parliament!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.