Weekend Service Desk Advisor Part Time

Stoke-on-trent, Staffordshire
Brampton Recruitment
Facilities Management experience (ideally) Excellent communication skills Organisational skillsOur client is a well-established company who have built their business around service, scale, people, and values. Offering a warm and friendly working environment, their business is made up of thousands of professionals spanning multiple countries. Job Description:A fantastic opportunity has now arisen for a Part Time Service Desk Advisor to work weekends with this wonderful company. As a Service Desk Advisor, you will be responsible for providing exceptional customer service to a range of external clients. The role of the Service Desk Advisor will be to answer all incoming calls from the client base and answer emails, or web enquiries in a fast and timely manner To process all requests and log these on to the in-house system Working with site-based engineers and field-based facility managers to action their requests Liaise with subcontractors to log faults and schedule Engineers to attend the site Occasionally raising purchase orders The Service Desk Advisor will be working with Engineers to diary manage site visits, logging details of works completed and timescales of completion The Service Desk Advisor will be a point of contact for all Engineers and will be responsible for effectively booking contracts, managing equipment, and reporting on any delaysIt would be good to see candidates who can demonstrate: Facilities Management experience (ideally) Excellent communication skills Organisational skills A keen eye for detail A warm and personable nature Good time management abilitiesHours: 16 per week – Saturday & SundaySalary: £11.29 Per Hour Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.