Work Control Administrator Part Time

Southampton
CV-Library
IBP are recruiting an administrator who is passionate about what they deliver, thrive off a challenging but rewarding environment, and want to drive the best possible time to delivery with the best customer experience for our customers and their customers. Reporting to the Delivery manager the ideal candidates will have experience of Administration skills, Knowledge of invoicing and local authority highways permitting. Working well as part of a team and able to learn coordination skills for cover when holiday absence is within our project team.

The main duties include but are not limited to:

Perform to set client KPIs/SLAs
Undertake training for own development
Manage personal and group emails
Build and maintain relationships with internal and external stakeholders
Provide excellent customer service to internal and external customers both verbally and in writing
Generate reports on a daily basis on existing works and manage the reports with our field teams
Jeopardy manage task completion dates to meet SLAs and KPIs by seeking resolution to problems and proactive escalation
Interact with multiple client systems to update clients and raise issues
Validate information received ensuring it is fit for purpose and meets stakeholder requirements
Comply with all company policies
Ask questions to build personal knowledge
General office duties as required
The ideal candidate must possess the following skills and experience:

Excellent administrative skills and computer literate
Uses own initiative to proactively resolve issues
Client and internal customer focused
Team player with a ‘can do’ attitude
Self-motivated and takes ownership
Works well under pressure
Good interpersonal skills
Good communicator
Salesforce Experience (Desirable)